FAQ

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at support@homeglowstore.com and we'll do our best to accommodate your request. Once an order has been dispatched, it can no longer be changed.

Will I receive an order confirmation?

Yes — a confirmation email is sent automatically as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.

Shipping & Delivery

Where do you ship to?

We ship across the European Union and select international destinations. Shipping availability and rates are calculated at checkout based on your location.

How long does delivery take?

Standard delivery within the EU typically takes 5–12 business days. Delivery times may vary depending on your country and local postal services.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery in real time.

Are there any customs or import duties?

For orders within the EU, no additional customs duties apply. For deliveries outside the EU, local import duties or taxes may be charged by your country's customs authority — these are the responsibility of the recipient.

Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be unused, in their original packaging, and in resalable condition. Please contact us before sending anything back.

How do I initiate a return?

Email us at support@homeglowstore.com with your order number and reason for return. We'll provide you with return instructions within 1–2 business days.

When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. You'll receive an email confirmation when the refund has been issued.

What if my item arrived damaged or defective?

We're sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no cost to you.

Products

Are your products covered by a warranty?

Warranty terms vary by product. Where applicable, warranty information is listed on the individual product page. If you have a specific question, feel free to reach out to us.

Are the product images accurate?

We strive to represent our products as accurately as possible. However, colours may appear slightly different depending on your screen settings.

Still Have Questions?

We're happy to help. Reach out to our team at support@homeglowstore.com and we'll get back to you within 1–2 business days.