Widerrufsrecht
Returns
We have a 14-day return policy. For EU customers, the 14-day withdrawal period begins from the date of delivery of the last item in your order, and is extended if it ends on a weekend or public holiday. For all other customers, the 14-day period begins from the date you received your item.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support.homeglow@gmail.com or submit a return request directly through your account order page. Please note that returns must be sent to: Dimanti, Alsviķu pag., Alūksnes nov., LV-4333. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Right of Withdrawal
If you are located in the European Union, you have the right to cancel or return your order within 14 days without giving any reason. This withdrawal period begins on the day you (or a third party you nominate) receive the last item of your order, and is extended if it ends on a weekend or public holiday.
To exercise your right of withdrawal, submit a return request through your account order page or contact us at support.homeglow@gmail.com. Once we receive your cancellation, we will refund all payments received from you, including standard delivery costs, within 14 days of receiving your returned item.
To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
For EU withdrawal returns, we will process your refund within 14 days of receiving your returned item. For all other returns, we will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at support.homeglow@gmail.com.